hisawyer tools

Now that you are live and taking registrations with Sawyer, your main point of contact will be our Customer Success team! They are amazing and the go-to team for any and all support questions.
You can reach support via email at support@hisawyer.com or by submitting a request. A member of the team will answer any support questions you may have during regular business hours (Monday-Friday 9:00am-5:00pm ET) or the next business day if sent after hours, on the weekend, or over a holiday.

Before going live, the onboarding team is your point of contact. Email onboarding@hisawyer.com for help.
For example:
~I haven't posted my registration yet and I have questions about getting set up.
~I just signed up for Sawyer and I have questions about scheduling, training, banking and/or posting registration.

If you are looking for quick answers to small issues, the live chat and help center are the best places to go. To access the live chat, simply click on the blue help button located in the bottom right corner of your portal during active hours.
~What type of schedule should I build?
~Where can I find a report of all of my payouts?

If you have more complicated questions, emailing our Customer Success team with all of the information can get you answers.
For example:
~I’m having trouble understanding this report, can you help me make sense of it?
~Something’s not working the way it should, can you please troubleshoot with me?

How to get support