🎈Advance Reservation Required: All party dates and packages must be requested and paid (deposit) at least 14 days (2 weeks) prior to the requested party date.

🎈No Guarantee of Request: Party availability is on a first-come, first-served basis. Submitting a request or date inquiry does not guarantee a reservation until the $50 non-refundable deposit has been paid and confirmed by shelter staff.

🎈Booking & Non-Refundable Deposit: A $50 non-refundable deposit is required at the time of booking to reserve your date. The remaining balance ($50, $245, or $295 depending on your chosen tier) is due the week of your scheduled party, no later than 5:00 PM the day before the event.

🎈Rescheduling Options: We know schedules change! We are happy to help you adjust your party date based on the timeline below:

-14+ days prior: You may reschedule your party to any available date within 90 days at no extra charge. Your original $50 deposit transfers directly to the new date.
-7 to 13 days prior: Rescheduling is subject to room and host availability and requires a $25 rescheduling fee.
-Less than 7 days prior: Rescheduling is not permitted, and standard cancellation terms will apply.

🎈Cancellations & Refunds: If you must cancel your party and are unable to reschedule:

-More than 14 days before the event: You will not be charged for the remaining package balance. The initial $50 deposit is non-refundable.
-7 to 13 days before the event: You will be responsible for 50% of the remaining balance on your package ($25 for the $100 tier, $122.50 for the $295 tier, or $147.50 for the $345 tier).
-Less than 7 days before the event: The party is non-refundable, and the full remaining balance will be charged. At this stage, party hosts, spaces, and materials have already been dedicated to your celebration.

🎈No Interaction Guarantee: While we aim for every party to have a hands-on animal experience, specific animals or interactions cannot be guaranteed. Animal interactions depend entirely on the health, behavior, and stress levels of our animals on the day of the event.

🎈Staff Discretion: Lollypop Farm staff reserve the right to shorten, pause, or cancel animal interactions at any time if safety or animal welfare concerns arise.

🎈Guest Conduct: All guests (children and adults) must follow staff directions, use gentle hands, and maintain appropriate volume levels around the animals. Disrespectful or unsafe behavior toward animals or staff may result in ending the interaction without a refund.

🎈Pet Dander & Peanut Allergies: Please note that our shelter houses hundreds of animals and uses peanut butter/nuts daily for animal training and enrichment. Lollypop Farm cannot guarantee an allergen-free environment. Party hosts should inform guests in advance if pet dander or nut exposure is a concern.