Refunds for in-school programming will be provided with 2 weeks notice prior to the first classroom session. Refunds will not be provided with less than 2 weeks notice. Full payment is required prior to the first planning meeting or no later than 2 weeks prior to the start of the program. In the event a payment has not been made at least 2 weeks prior to the first class start or a planning meeting has not been scheduled, OCT reserves the right to cancel the booking request.

In the event OCT needs to cancel a full classroom residency, full refunds will be provided. If an individual class session needs to be cancelled by OCT or the school, OCT will make an effort alongside the school to re-schedule the class session. If re-scheduling a class session is not possible, OCT will provide a refund for the value of the class session(s) that were missed. Any changes to residencies made by the school must be requested at least 2 weeks prior to the first class date.